Job Description

UX Researcher (B30) — Enterprise Design Research (EDR) We're looking for a talented and passionate UX Researcher to join the Enterprise Design Research (EDR) organization, focusing on brand-related initiatives, card refreshes, and AIdriven features across our Mobile and Web experiences. You’ll take studies from start to finish, design the approach, build it in a research tool, collect and analyze the data, and deliver insights that shape what our UX and Product teams design next. The ideal candidate has hands-on experience running end-to-end research, strong cross- functional communication skills, and a growing interest in quantitative methods. You’ll collaborate with product managers, designers, UX researchers, and engineering/tech teams. Responsibilities Own end-to-end studies within larger research programs: scope objectives, craft research plans, define success metrics, and manage timelines. Design and build research using common UX research tools and platforms (e.g., survey software, usability testing platforms, analytics tools) Recruit and field research using our internal recruiting tool (WHO) and other panels as needed; manage logistics, screeners, and quotas. Partner closely with Design & Digital Product to translate insights into hypotheses, requirements, and next step experiments; ensure continuity from findings to roadmap. Support brand initiatives in collaboration with the On Brand (internal brand agency)/Brand Strategy team, especially around card refreshes and AI enabled experiences . Conduct market and competitive landscape analyses (e.g., "What do we know about Gen Z and these product categories?"), summarize external learnings, and deliver topline reports. Communicate effectively across multiple teams, tailoring depth and narrative for designers, PMs, engineers, and senior stakeholders. Minimum Qualifications / Skills 1+ years of postcollege professional experience in UX research, consumer insights, HCI, or a closely related field. Proven self-starter who can independently own research end-to-end; define objectives, choose methods, build in a tool (e.g., D scout, Qualtrics), collect data, analyze, and present results. Experience leading qualitative and/or quantitative research (strength in one area is acceptable) Ability to frame problem statements, select appropriate methodologies, and drive insights to impact Experience translating complex data into clear, actionable insights and artifacts Strong communication and collaboration skills; comfortable working across Design and Digital Product in a matrixed environment. Confidence presenting findings and partnering closely with product, design, and senior teams/ leadership Experience translating complex data into clear, actionable insights for product decision making. Preferred Qualifications (nice-to-haves) Preferred educational background in Social Sciences, Behavioral Science, HCI , or related disciplines (or equivalent practical experience). Strength in either usability or quantitative methods, with interest in growing quantitative depth (you don't need to be "full quant," but you're comfortable with surveys, basic stats, and data triangulation). Experience with market/competitive research and synthesizing external studies into concise readouts. Familiarity with tools such as User Testing, dscout, or similar platforms for moderated/unmoderated studies. Experience supporting brand forward digital experiences (brand strategy, messaging tests, visual treatments, card refresh concepts). Prior work in academia, eCommerce, or branding (fintech experience not required). HCI training or coursework a strong plus; This role is not ideal as a first job; we prefer candidates with at least one prior professional role and proven cross functional communication. #J-18808-Ljbffr

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